Terms of service
# Terms of Service
**Last Updated:** August 8, 2026
Welcome to **Avorella**. These Terms of Service govern your use of the Avorella website and your purchase of products through our online store.
By accessing our website, browsing our products, or placing an order, you agree to these Terms of Service. If you do not agree with these Terms, please do not use our website.
---
# 1. Business Information
**Avorella**
Shop 3, 150–154 Oxford St
Leederville WA 6007
Australia
**Customer Service:** contact@Avorella.shop
---
# 2. Use of Our Website
You may use our website only for lawful purposes and in accordance with these Terms.
You agree not to:
- Use the website for fraudulent or unlawful purposes.
- Attempt to gain unauthorized access to our systems.
- Interfere with the security or operation of the website.
- Introduce viruses, malware, or other harmful code.
- Copy or reproduce website content without permission.
- Use automated systems to access or collect information from the website in a manner that could damage or interfere with our services.
We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been breached.
---
# 3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, measurements, colours, prices, and other information displayed on our website are accurate.
However, minor differences may occur, including differences in colour caused by your device or display settings.
We reserve the right to:
- Update product information.
- Correct errors or inaccuracies.
- Change product availability.
- Discontinue products.
- Modify prices before an order is accepted.
---
# 4. Pricing and Currency
All prices displayed on our Australian store are shown in **Australian Dollars (AUD)** unless otherwise stated.
We make reasonable efforts to ensure pricing information is accurate.
If a product is accidentally listed at an incorrect price due to a technical, typographical, or other error, we reserve the right to correct the error.
If an order has already been paid for and we cannot fulfil it at the correct price, we will contact you and, where applicable, provide a full refund.
---
# 5. Orders
When you place an order, you are making an offer to purchase the selected products.
After submitting your order, you may receive an order confirmation email acknowledging that we received your order.
An order confirmation does not necessarily mean that the order has been accepted. An order may be cancelled before dispatch in circumstances including:
- The product becoming unavailable.
- Payment not being successfully authorised.
- An obvious pricing or product information error.
- Suspected fraudulent activity.
- An inability to deliver the order to the address provided.
If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.
---
# 6. Payment
Payments are processed using the payment methods made available during checkout.
Payment information is handled through the applicable payment processor and Shopify's payment infrastructure.
You must provide accurate billing and payment information when placing an order.
An order will generally only be processed once payment has been successfully authorised.
---
# 7. Shipping and Delivery
Shipping arrangements are described in our **Shipping Policy**.
For Australian orders:
- Orders are processed Monday to Friday.
- The order cut-off time is **5:00 PM Sydney Time**.
- Standard order processing takes **1–2 business days**.
- Estimated transit time is **5–7 business days**.
- Standard shipping is **free**.
Delivery estimates are estimates rather than guaranteed delivery dates and may be affected by circumstances outside our reasonable control.
For further information, please consult our Shipping Policy.
---
# 8. Returns, Exchanges and Refunds
Returns, exchanges, and refunds are governed by our **Return & Refund Policy**.
Our voluntary return period is **30 days from delivery** for eligible products.
For eligible non-defective returns, the customer is responsible for return shipping costs and **no restocking fee is charged**.
Approved refunds are generally processed within **5 business days** after the returned product has been received and assessed.
These terms do not limit any rights you may have under Australian Consumer Law.
---
# 9. Australian Consumer Law
Nothing in these Terms of Service is intended to exclude, restrict, or modify any rights or remedies available to consumers under the **Australian Consumer Law**, including applicable consumer guarantees.
Where a product does not meet the applicable consumer guarantees, you may have rights to a repair, replacement, refund, or another remedy depending on the circumstances.
Our voluntary policies operate in addition to your statutory rights.
---
# 10. Intellectual Property
All content on the Avorella website, including:
- The Avorella name and branding
- Logos
- Product photographs
- Graphics
- Text
- Website design
- Layout
- Product descriptions
is owned by Avorella or used with appropriate authorization and may be protected by applicable intellectual property laws.
You may not reproduce, modify, distribute, sell, or commercially exploit our website content without prior written permission, except where permitted by law.
---
# 11. Third-Party Services and Links
Our website may use third-party services or contain links to third-party websites.
These services may include payment providers, shipping providers, analytics services, or other tools necessary to operate our store.
Third-party websites and services may have their own terms and privacy policies.
Avorella is not responsible for the content or practices of third-party websites that we do not control.
---
# 12. Website Availability
We aim to keep our website available and functioning properly, but we cannot guarantee uninterrupted or error-free access.
Temporary interruptions may occur because of:
- Maintenance
- Technical problems
- Software updates
- Hosting issues
- Internet disruptions
- Events outside our reasonable control
We will make reasonable efforts to restore services when interruptions occur.
---
# 13. Limitation of Liability
To the extent permitted by applicable law, Avorella will not be responsible for indirect, incidental, special, or consequential losses arising from your use of the website or products.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under Australian law.
---
# 14. Events Outside Our Control
We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.
These circumstances may include:
- Natural disasters
- Floods
- Bushfires
- Severe weather
- Epidemics or pandemics
- Government restrictions
- Industrial disputes
- Transportation disruptions
- Courier disruptions
- Supply chain interruptions
- Other unforeseen events
Where reasonably possible, we will take appropriate steps to minimise the effect of such circumstances.
---
# 15. Privacy
Your use of our website is also subject to our Privacy Policy.
We may collect and process information necessary to operate our store, process orders, provide customer support, process payments, and fulfil deliveries in accordance with our applicable privacy obligations.
---
# 16. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, services, or legal requirements.
The updated version will be published on this page together with a revised **Last Updated** date.
Your continued use of the website after an updated version is published constitutes acceptance of the revised Terms, to the extent permitted by law.
---
# 17. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or removed to the extent necessary, while the remaining provisions will continue to apply.
---
# 18. Governing Law
These Terms are governed by the laws applicable in **Western Australia and the Commonwealth of Australia**.
Nothing in this section prevents a consumer from exercising rights or remedies available under applicable Australian consumer protection laws.
---
# 19. Contact Us
If you have any questions regarding these Terms of Service, please contact us.
**Avorella**
Shop 3, 150–154 Oxford St
Leederville WA 6007
Australia
**Email:** contact@Avorella.shop