Shipping policy
# Shipping Policy
**Last Updated:** August 8, 2026
Thank you for shopping with **Avorella**.
We aim to provide a reliable and transparent delivery experience. This Shipping Policy explains how your order is processed, dispatched, and delivered.
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## Shipping Destination
Avorella currently ships orders within **Australia**.
We do not currently offer international shipping.
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## Order Processing
Orders are processed Monday through Friday, excluding Australian public holidays.
- **Order cut-off time:** 5:00 PM Sydney Time (AEST/AEDT)
- **Processing time:** 1–2 business days
- **Shipping cost:** Free Standard Shipping
Orders placed after the 5:00 PM cut-off time will begin processing on the next business day.
Orders placed on weekends or public holidays will also begin processing on the next available business day.
Processing time includes payment verification, order preparation, quality checks, packaging, and handover to the shipping carrier.
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## Delivery Time
After your order has been processed and dispatched, the estimated transit time is:
**5–7 business days**
The estimated total time from placing an order to receiving it is therefore approximately **6–9 business days**, depending on when the order is placed.
Delivery estimates are not guaranteed dates and may vary depending on the destination and circumstances affecting the carrier network.
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## Shipping Cost
### Standard Shipping
**Free Standard Shipping is available on all orders delivered within Australia.**
There are no additional standard shipping charges at checkout.
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## Order Confirmation
After completing your purchase, you will receive an order confirmation by email.
Once your order has been dispatched, we will send a shipping confirmation containing available tracking information.
Tracking information may take up to 24 hours after dispatch to become active or display movement.
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## Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please carefully check:
- Full name
- Street address
- Suburb/city
- State or territory
- Postcode
- Apartment, unit, or building information where applicable
Avorella is not responsible for delivery delays or failed deliveries resulting from an incorrect or incomplete address supplied by the customer.
If you notice an error in your delivery address, contact us as soon as possible at:
**contact@Avorella.shop**
We will make reasonable efforts to correct the address before the order is dispatched. We cannot guarantee that an address can be changed after dispatch.
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## Delayed Deliveries
If your order has not arrived within the estimated delivery timeframe, please contact us at:
**contact@Avorella.shop**
We will review the available tracking information and, where appropriate, contact the relevant carrier to investigate the shipment.
Delivery estimates may be affected by circumstances outside our reasonable control, including carrier delays, public holidays, severe weather, or unusually high shipping volumes.
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## Lost Shipments
If tracking indicates that a shipment has been lost or the package cannot be located, please contact us.
We will investigate the shipment with the relevant delivery carrier and work with you toward an appropriate resolution.
Where applicable, your rights under Australian Consumer Law will continue to apply.
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## Damaged Packages
If your package arrives visibly damaged, please contact us as soon as reasonably possible.
Where possible, retain the original packaging and take photographs of:
- The outside of the package
- Any visible damage
- The product
- The shipping label
Send the relevant information to:
**contact@Avorella.shop**
This will help us assess and resolve the issue efficiently.
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## Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible after placing it.
We will make reasonable efforts to accommodate cancellation requests before an order enters processing or has been dispatched.
Once an order has been dispatched, cancellation may no longer be possible. In that situation, you may be able to return the product in accordance with our Return & Refund Policy.
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## Circumstances Outside Our Control
Delivery may occasionally be delayed by circumstances beyond our reasonable control, including:
- Severe weather
- Natural disasters
- Floods
- Bushfires
- Transport disruptions
- Industrial action
- Public holidays
- Government restrictions
- Carrier network disruptions
- Other unforeseen logistical circumstances
We will make reasonable efforts to minimise the impact of such delays and keep customers informed where appropriate.
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## Contact Information
For questions about shipping or your order, please contact:
**Avorella**
Shop 3, 150–154 Oxford St
Leederville WA 6007
Australia
**Email:** contact@Avorella.shop